Privacy Policy
Last updated: 15 April 2026
This Privacy Policy explains how Restorer.com collects, uses, stores and shares personal information.
Restorer is a directory that helps people find specialists who repair, restore and care for buildings and objects.
Who we are
Restorer.com is the controller of the personal information described in this policy, except where this policy says otherwise.
Controller: Frank Kent, trading as Restorer
Website: Restorer.com
Email: contact@restorer.com
If you have any questions about this policy or about how personal information is handled, you can contact us at contact@restorer.com.
The information we collect
We may collect and use the following categories of personal information.
Information you provide directly
- your name
- your email address
- your telephone number
- your business name
- your business address
- information included in messages you send to us
- information submitted through contact forms, claim forms, profile forms, application forms, or support requests
- account login details, if account creation is available
Information relating to listings and profiles
- business contact details
- website address
- service areas
- photographs, project details, and profile information uploaded by a business or claimant
- verification information used to confirm that someone is authorised to claim or manage a listing
Information collected automatically
- IP address
- browser type and version
- device information
- operating system
- referral source
- pages viewed and actions taken on the site
- date and time of visits
- approximate location derived from IP address
- cookie and similar technology data
Information from third parties or public sources
We may also receive information from public websites, directories, business websites and mapping services.
If we create an unclaimed listing from publicly available business information, that information may include a business name, business contact details, website address, location, and a short editorial summary.
How we use personal information
We may use personal information to:
- operate, maintain and improve Restorer.com
- publish and manage directory listings and business profiles
- respond to enquiries, messages and support requests
- allow businesses to claim, edit or manage listings
- verify identity or authority to manage a listing
- send service-related emails including account, security and support messages
- send marketing communications where permitted by law or where consent has been given
- monitor site usage and improve search, navigation, and performance
- prevent fraud, abuse, spam, and unauthorised access
- enforce our terms and protect the rights, property and safety of Restorer.com, users and others
- comply with legal and regulatory obligations
Our lawful bases for processing
Under UK data protection law, we rely on one or more of the following lawful bases, depending on the circumstances.
Contract
We process personal information where it is necessary to provide a service you have requested, such as creating an account, managing a profile, or responding to a business request connected to a claimed profile.
Legitimate interests
We process personal information where it is reasonably necessary for our legitimate interests, provided those interests are not overridden by your rights and freedoms. These interests may include:
- operating and improving the directory
- organising and presenting business information
- verifying ownership or authority over listings
- maintaining site security
- preventing misuse of the platform
- understanding how users interact with the site
- developing the service and its features
Legal obligation
We may process personal information where necessary to comply with legal obligations, including tax, accounting, fraud prevention, regulatory and law enforcement requirements.
Consent
We rely on consent where required, including for certain marketing activities and for non-essential cookies or similar technologies.
You can withdraw consent at any time, but this will not affect the lawfulness of processing carried out before withdrawal.
Directory listings and unclaimed profiles
Restorer.com may publish directory listings that contain business information gathered from publicly available sources or submitted by businesses or users.
Where we publish information about a business, we aim to include business rather than personal contact details wherever possible.
If a listing includes personal information, or if you believe a listing is inaccurate or should be updated, please contact us at contact@restorer.com.
If you claim a listing, we may ask for information needed to verify that you are authorised to manage it. This may include an email from the business domain, documents, or other reasonable evidence.
Marketing communications
We may send marketing emails to businesses or users where we have consent to do so, or where the law otherwise allows it.
You can opt out of marketing communications at any time by using the unsubscribe link in the email or by contacting us at contact@restorer.com.
We may still send non-marketing messages where necessary, for example service updates, security notices, or important changes to our terms or policies.
Cookies and similar technologies
Restorer.com may use cookies and similar technologies to keep the site secure, enable core functionality, remember preferences, and understand performance and usage.
Where required by law, we will ask for consent before placing non-essential cookies or using similar technologies.
Further information about the cookies and similar technologies used on Restorer.com is set out in our separate Cookie Policy.
Sharing personal information
We may share personal information with:
- hosting providers and content delivery providers
- website, database, and infrastructure providers
- analytics providers
- email delivery providers
- customer support or CRM providers
- identity, fraud prevention, or verification providers
- professional advisers such as lawyers, accountants, and insurers
- regulators, public authorities, courts, or law enforcement where required
We require service providers acting on our behalf to handle personal information appropriately and only for authorised purposes.
International transfers
Some of our service providers may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take steps intended to ensure an appropriate level of protection, such as using adequacy regulations, approved contractual safeguards, or other lawful transfer mechanisms where required.
Data retention
We keep personal information only for as long as necessary for the purposes for which it was collected, including to provide services, maintain records, resolve disputes, enforce agreements and comply with legal obligations.
As a general rule:
- enquiries and support messages are kept for 12 months
- claim submissions and related verification records are kept for 24 months
- inactive account and profile data is kept for 12 months after closure
- security and server logs are kept for 90 days
- tax records are kept for as long as legally required
We may keep information for longer where necessary to establish, exercise or defend legal claims, investigate misuse of the site, or comply with legal obligations.
When personal information is no longer needed, we delete it or anonymise it where appropriate.
Your rights
Depending on the circumstances, you may have the right to:
- request access to your personal information
- request correction of inaccurate or incomplete information
- request deletion of your personal information
- request restriction of processing
- object to processing based on legitimate interests
- withdraw consent where processing is based on consent
- request transfer of certain information in a portable form
- complain to the UK Information Commissioner’s Office if you believe your information has been handled unlawfully
To exercise any of these rights, contact contact@restorer.com
You can also complain to the Information Commissioner’s Office through its website.
Security
We use reasonable technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
We take data protection seriously and work to keep any stored data secure.
Changes to this policy
We may update this Privacy Policy from time to time.
When we do, we will post the updated version on this page and update the “Last updated” date above. If changes are material, we may also take additional steps to bring them to users’ attention where appropriate.
Contact
If you have questions about this Privacy Policy or about how personal information is handled, contact:
Frank Kent, trading as Restorer
Email: contact@restorer.com